To diagnose the cause of the freezing and find an appropriate solution, it's best to use Apple Diagnostics or contact Apple Support. It's also possible that your Mac may have a virus or malware. It could be due to an issue with the operating system, an incompatible app or driver, insufficient hard drive space, too many login items, corrupt or outdated software, or a hardware issue such as a failing hard drive. There can be several causes of a MacBook Pro freezing. If these steps don't work, you may need to contact Apple Support for further assistance. This will safely close all the running apps and shut down your Mac without data loss. First, try the normal shut down method by pressing the Control + Option + Command + Power buttons. After doing this, release all keys and then turn on your Mac as normal. You can use the keyboard shortcut to shut down your Mac both normally and forcibly. To reset the SMC, shut down your Mac and then press and hold Shift + Control + Option on the left side of your keyboard, with the Power button at the same time for about 10 seconds. You can also try resetting the SMC (System Management Controller) which helps manage the power settings of your Mac. If this doesn't work, try disconnecting any external devices like USBs or peripherals that may be connected to your laptop. Then release the power button and wait for your Mac to restart. To do this, press and hold the power button on your Mac for about 10 seconds (or press and hold Touch ID if your laptop has it). If your MacBook Pro isn't responding, the first thing you should do is force it to restart. Troubleshooting a Non-Responsive MacBook Pro This will restart your MacBook Pro without having to use the power button. Once all the applications have been closed, you can then restart your MacBook Pro by pressing and holding down the Control, Option, and Power button together for a few seconds until you hear a long beep sound. Then select the application or process that appears to be frozen and click on “Force Quit” to terminate it. There is a shortcut key to force restart the MacBook also press and hold the Command+Control+Power button to force restart your MacBook. First, press and hold down the Command, Option, and Esc keys together for a few seconds until the Force Quit menu appears. If your MacBook Pro is frozen and you cannot shut it down using the power button, you can try restarting it without using the power button. ![]() Restarting a Frozen MacBook Pro Without the Power Button If they still don't respond, you may need to reboot your computer again or seek technical support for further assistance. Once your computer has finished restarting, open any applications you were using prior to the freeze and check to see if they are functioning correctly. If this doesn't work, you can try restarting your computer by pressing and holding the power button for about 10 seconds until it shuts down completely. Select the name of the frozen application from the list and click Force Quit. This should bring up the Force Quit menu. ![]() First, try pressing the Command-Esc-Option keys on your keyboard at the same time, then release them. If your MacBook Pro has frozen, there are a few steps you can take to unfreeze it.
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